Digital FirstConsulting

Housing Association: Digital Transformation

How we helped a housing association with over 5,000 units move from legacy systems to a clear digital strategy and a modern IT service.

Objectives

Digital First Consulting worked closely with a housing association with over 5,000 units on its digital transformation journey.

We were contacted because of many challenges in the IT operation, a number of legacy systems and a poor staff perception of IT within the organisation.

Solution

  1. First step. We completed a detailed IT assessment of the existing IT architecture, risks, challenges and immediate concerns.
  2. Next steps. We produced a 12-month IT roadmap, focusing on the main priorities.
  3. Strategy. We helped create a digital strategy following various stakeholder engagement activities, focus groups, workshops and IT roadshows.

Projects Delivered

  • Cloud Telephony

    Migrated the existing on-premise telephony system to the cloud, for multiple offices and development sites.

  • Housing Management System

    Helped scope, review and procure a new housing management system for repairs, housing, finance and a tenant self-service portal.

  • Digital Signage

    Procured and delivered digital touch signage screens across all development sites.

  • Cyber Security Accreditation

    Helped the organisation gain Cyber Essentials and Cyber Essentials Plus certification.

Facing similar challenges? Find out more about our housing, digital strategy and cyber security services, or get in touch to arrange an informal conversation.